Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our minimum order quantity starts at 60-100 pieces per style, depending on the product type and complexity. For hoodies and jackets, the MOQ is typically 100 pieces, while t-shirts and simpler items can start at 60 pieces. We also offer sample orders starting from 1 piece for quality verification before bulk production.

Question 2

How long does production take?

Accepted Answer

Sample production takes 3-7 days. Bulk production typically takes 15-25 days depending on order size and complexity. Rush orders can be accommodated with expedited timelines. We maintain clear communication throughout the production process with regular updates.

Question 3

What customization options do you offer?

Accepted Answer

We offer comprehensive customization including: custom fabrics (cotton, polyester, blends, French terry), screen printing, embroidery, DTG printing, heat transfer, sublimation, custom labels and tags, packaging design, and size grading. Our design team can also help create custom patterns and tech packs.

Question 4

Do you provide design and tech pack services?

Accepted Answer

Yes, our in-house design team can create tech packs, pattern making, and sample development. We work from your sketches, reference images, or detailed specifications. Our designers have 15+ years of experience in streetwear and fashion manufacturing.

Question 5

What quality control measures do you have?

Accepted Answer

We implement a 3-stage quality control system: raw material inspection, in-process quality checks during production, and final pre-shipment inspection. Our factory is ISO 9001 certified and we conduct AQL 2.5 standard inspections. We also offer third-party inspection services.

Question 6

Can I order samples before bulk production?

Accepted Answer

Absolutely! We strongly recommend ordering samples first. Sample cost ranges from $50-200 per piece depending on complexity. Sample fee is credited against your bulk order. Turnaround time is 3-7 days for samples.

Question 7

What are your payment terms?

Accepted Answer

For new clients: 50% deposit before production, 50% balance before shipment. For established clients with good payment history, we offer Net 30 terms. We accept wire transfer, PayPal, and Alibaba Trade Assurance. All prices are in USD.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. We work with DHL, FedEx, UPS, and sea freight for bulk orders. Shipping time is 3-7 days by air and 20-35 days by sea. We handle all export documentation and customs clearance support. Delivery to USA, UK, EU, Australia, and worldwide.

Question 9

What fabrics and materials do you work with?

Accepted Answer

We work with premium fabrics including: 100% cotton (180-400 GSM), cotton-polyester blends, French terry, fleece, denim, nylon, and technical fabrics. We source from certified suppliers and can accommodate organic, recycled, and sustainable material requests.

Question 10

How do I get a quote?

Accepted Answer

Getting a quote is easy: 1) Fill out our online quote form with your product details, 2) Upload any design references or tech packs, 3) Our team will respond within 24 hours with a detailed quote. You can also contact us via WhatsApp at +86 131 2520 4154 for immediate assistance.

Question 11

What is the difference between OEM and ODM manufacturing?

Accepted Answer

OEM (Original Equipment Manufacturing): You provide the design, we produce it. You have full control over design files, fabric selection, and branding. ODM (Original Design Manufacturing): You choose from our design library and customize. Best for brands without in-house design teams. ODM is faster; OEM offers full creative control.

Question 12

Do you offer rush orders?

Accepted Answer

Yes, we offer rush order services for urgent needs. Rush orders can be completed in 10-15 days depending on the product and quantity. Additional fees apply for expedited production. Contact us directly to discuss your timeline requirements.

Question 13

Can you help with custom packaging?

Accepted Answer

Absolutely. We offer full packaging customization including poly bags, custom boxes, tissue paper, stickers, thank you cards, and branded tape. We can also design and source custom packaging solutions to match your brand aesthetic.

Question 14

What is your defect rate?

Accepted Answer

Our defect rate is less than 1% thanks to our 3-stage quality control process. We follow AQL 2.5 inspection standards. If any defects are found, we repair or replace the items at no additional cost. Customer satisfaction is our priority.

Question 15

Do you have any certifications?

Accepted Answer

Yes, we are ISO 9001 certified for quality management. We also comply with OEKO-TEX Standard 100 for textile safety and BSCI for social compliance. Certifications are available upon request for verification.

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