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Shipping & Delivery Policy

Introduction

This Shipping and Delivery Policy outlines how Dongguan VEKKST Garment Co., Ltd. handles production timelines, shipping methods, costs, and delivery terms for all orders.

1. Production Lead Time

  • Sample orders: 7–14 business days
  • Bulk orders: 20–45 business days depending on quantity and complexity
  • Peak season (August–October): Lead times may extend by 5–10 days

Lead times begin once the deposit is received and all design specifications, sizes, and materials are confirmed in writing.

2. Shipping Methods

We ship worldwide using the following methods:

  • Express courier (DHL, FedEx, UPS): 3–7 business days
  • Air freight: 5–10 business days
  • Sea freight: 20–40 business days (recommended for large bulk orders)

The shipping method is selected based on order size, urgency, and customer preference. Shipping costs are confirmed in the final quote before production begins.

3. Shipping Costs

  • Sample orders: Shipping cost is paid by the customer.
  • Bulk orders: We offer DDP (Delivered Duty Paid) or FOB (Free On Board) terms based on your preference.
  • All shipping costs are confirmed in the final quote before production starts.

4. Customs & Import Duties

  • DDP orders: We cover import duties and taxes to the destination country.
  • FOB / EXW orders: The customer is responsible for customs clearance, duties, and taxes in the destination country.

It is the customer's responsibility to understand and comply with local import regulations for textile goods.

5. Order Tracking

Once your order is shipped, we provide a tracking number within 24 hours. You can track your shipment via the courier's website or through our order tracking page. We also provide periodic updates for sea freight shipments.

6. Delivery Delays

While we strive to meet all deadlines, delays may occur due to:

  • Customs clearance procedures in the destination country
  • Courier or freight delays beyond our control
  • Peak season shipping congestion
  • Force majeure events (natural disasters, strikes, pandemics)

We will communicate any delays proactively and provide revised timelines whenever possible.

7. Lost or Damaged Shipments

  • If a shipment is lost by the courier, we will file a claim and either replace the goods or refund the order value.
  • If a shipment arrives damaged, you must report it within 7 days of delivery with photos of the packaging and damaged goods.
  • Claims must be submitted with the tracking number, delivery receipt, and photographic evidence.

8. Partial Shipments

For large orders, we may arrange partial shipments at the customer's request. Additional shipping costs for partial shipments will be discussed and agreed upon before dispatch.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Dongguan VEKKST Garment Co., Ltd.
2nd floor, C Block, Garment Creative Industrial Park, Humen Town, Dongguan City, Guangdong Province, China
Email: [email protected]
Phone: +86 134 2474 5515

Last updated: 7/23/2026